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Voice AI Platform Documentation

Complete guide to building, deploying, and managing intelligent voice agents for your business

Quick Start Guide

Get your first voice AI agent up and running in under 10 minutes

1. Sign Up
Create your account and organization
2. Create Agent
Configure your AI's personality and voice
3. Get Number
Purchase and configure your phone number
4. Go Live
Test your agent and start taking calls

Getting Started

Essential guides to help you get up and running quickly

Core Features

Learn about the powerful features available in your dashboard

Advanced Topics

Advanced configuration and integration guides

Voice Agents

Creating Your First Agent

1

Agent Configuration

Set your agent's name, description, and basic settings. Choose from different AI models and configure response preferences.

2

Voice & Personality

Select from various voice options and define personality traits. Configure language, tone, and speaking style.

3

Prompts & Responses

Configure greeting messages, fallback responses, and conversation flow logic.

Advanced Settings

Temperature Control

Adjust AI creativity and response variability (0.0 - 1.0). Lower values = more consistent, higher values = more creative.

Interruption Handling

Configure how your agent handles interruptions and manages turn-taking in conversations.

Call Duration Limits

Set maximum conversation lengths to control costs and ensure efficient interactions.

Best Practices

  • Start with clear, specific prompts that define your agent's role and purpose
  • Test different temperature settings to find the right balance of consistency and creativity
  • Provide comprehensive fallback responses for unexpected user inputs
  • Use the dialer feature to test your agent before going live

Phone Number Management

Purchase Numbers

Buy phone numbers from available inventory with instant activation. Choose from local, toll-free, and international numbers.

Configure Webhooks

Set up webhook endpoints for call handling, routing, and real-time event notifications.

Monitor Issues

Track and resolve phone number configuration problems through the dedicated issues dashboard.

Important Setup Notes

  • • Phone numbers require proper webhook configuration to function with voice agents
  • • Monitor the "Phone Issues" dashboard for configuration warnings and errors
  • • Pending purchases may take a few minutes to complete processing
  • • International numbers may have additional compliance requirements

Plans & Features

Your organization's plan determines which features are available. Upgrade to unlock advanced capabilities and higher usage limits.

Core Features

Voice Agents

Create and manage AI-powered voice assistants

Phone Numbers

Purchase and configure phone numbers

Recordings

Access call recordings and transcripts

Premium Features

Advanced Analytics

Detailed performance metrics and insights

Team Management

Collaborate with team members

Integrations

Connect with external systems and APIs

Plan Management

Different plans provide access to various features and usage limits. Contact support to learn about available plans and upgrade options.

Contact support to change your plan or upgrade features

Analytics & Reporting

Call Analytics

Volume Metrics

Total calls, minutes, and usage trends over time

Performance Metrics

Success rates, average duration, and response times

Time Distribution

Peak calling hours and usage patterns

Agent Performance

Individual Metrics

Per-agent call volume, success rates, and ratings

Conversation Quality

Topic analysis and conversation flow insights

Improvement Opportunities

Identify areas for optimization and enhancement

Using Analytics Effectively

  • Monitor trends to identify peak usage periods
  • Use success rates to optimize agent configurations
  • Analyze conversation topics for training insights
  • Track performance across different time periods

Conversations

Conversation Management

Call History

Browse through all conversations with search and filtering options

Transcripts

Review full conversation transcripts with timestamps

Recordings

Access audio recordings for quality assurance and training

Analysis Tools

Sentiment Analysis

Understand caller satisfaction and emotional tone

Topic Extraction

Identify common conversation themes and topics

Performance Insights

Track agent performance across different conversation types

Call Transfers

Transfer Types

Warm Transfer

Agent speaks with human representative before transferring caller

Cold Transfer

Direct transfer to destination without introduction

Conditional Transfer

Transfer based on specific criteria or conversation context

Configuration

Transfer Rules

Set up automatic transfer conditions and destinations

Destination Numbers

Configure target phone numbers for different scenarios

Fallback Options

Handle cases where transfers fail or destinations are unavailable

Team Management

User Roles

Assign different permission levels: Owner, Admin, Member, Viewer

Organization Settings

Manage organization-wide settings, billing, and plan configurations

Access Control

Control access to features, agents, and sensitive data based on roles

Integrations

Available Integrations

CRM Systems

Connect with popular CRM platforms to sync customer data and call logs

Webhooks

Real-time event notifications for call events, agent interactions, and more

API Access

Full REST API for custom integrations and automation workflows

Custom Actions

Tools & Functions

Create custom tools that your AI agents can use during conversations

External APIs

Connect to external services and databases for dynamic responses

Workflow Automation

Trigger automated actions based on conversation events and outcomes

Need Help?

Can't find what you're looking for? Our support team is here to help you succeed.